Terms of Service

1. About Thermal Burst

Thermal Burst Pty Ltd (ABN: 12 345 678 901) is an Australian company that provides public speaking training courses and related services. Our registered office is located at Level 12, 123 Collins Street, Melbourne, VIC 3000, Australia.

2. Services

Course Offerings

We offer various public speaking and communication training services, including:

• Foundations of Public Speaking courses
• Advanced Presentation Skills training
• Executive Communication programs
• One-on-one coaching sessions
• Corporate training programs
• Workshops and seminars

Service Delivery

Our services are delivered through:

• In-person classes at our Melbourne facility
• On-site corporate training
• Virtual coaching sessions (where applicable)
• Online resources and materials

3. Enrollment and Payment

Course Enrollment

To enroll in our courses, you must:

• Be at least 18 years old
• Provide accurate personal and contact information
• Agree to these Terms of Service
• Complete the enrollment process and payment

Payment Terms

• Full payment is required at the time of enrollment unless otherwise arranged
• We accept major credit cards and bank transfers
• All prices are in Australian Dollars (AUD) and include GST
• Payment plans may be available for certain courses (contact us for details)

Course Confirmation

Course enrollment is confirmed upon receipt of full payment. You will receive confirmation via email within 24 hours of enrollment.

4. Cancellation and Refund Policy

Cancellation by Students

You may cancel your enrollment under the following conditions:

• More than 14 days before course start: Full refund minus $50 administration fee
• 7-14 days before course start: 50% refund
• Less than 7 days before course start: No refund
• After course commencement: No refund

Cancellation by Thermal Burst

We reserve the right to cancel courses due to:

• Insufficient enrollment
• Instructor unavailability
• Circumstances beyond our control

If we cancel a course, you will receive a full refund or the option to transfer to another course.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method.

5. Course Attendance and Participation

Attendance Requirements

• Regular attendance is required for course completion
• Notify us in advance if you cannot attend a session
• Make-up sessions may be available (additional fees may apply)
• Completion certificates require 80% attendance

Participant Conduct

All participants must:

• Treat instructors and other participants with respect
• Arrive on time and prepared for sessions
• Follow facility rules and safety guidelines
• Maintain confidentiality of other participants' information

Removal from Course

We reserve the right to remove participants for:

• Disruptive behavior
• Failure to follow course requirements
• Violation of these Terms

No refund will be provided for removal due to participant misconduct.

6. Intellectual Property

Our Content

All course materials, including but not limited to:

• Written materials and handouts
• Audio and video recordings
• Training methodologies
• Website content

Are protected by copyright and remain the property of Thermal Burst. You may not reproduce, distribute, or use these materials without our written permission.

Your Content

By participating in our courses, you may share personal experiences and information. You retain ownership of your content but grant us permission to use it for educational purposes within the course setting.

7. Privacy and Confidentiality

We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

Course Confidentiality

Information shared by participants during courses is confidential and should not be disclosed outside the course environment.

8. Disclaimers and Limitations

Service Disclaimer

While we strive to provide high-quality training, we make no guarantees about:

• Specific outcomes or results
• Career advancement or opportunities
• Elimination of speaking anxiety
• Suitability for specific purposes

Limitation of Liability

To the maximum extent permitted by law, Thermal Burst's liability is limited to the fees paid for the specific service. We are not liable for:

• Indirect, consequential, or punitive damages
• Lost profits or opportunities
• Personal injury (except as required by law)
• Loss of data or materials

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law that cannot be lawfully excluded.

9. Website Use

Acceptable Use

When using our website, you agree not to:

• Use the site for illegal or unauthorized purposes
• Transmit viruses or malicious code
• Interfere with site security or functionality
• Collect information about other users
• Violate any applicable laws or regulations

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or practices of these external sites.

10. Changes to Services and Terms

Service Changes

We reserve the right to modify or discontinue services at any time. We will provide reasonable notice of significant changes.

Terms Updates

These Terms may be updated periodically. We will notify you of material changes by:

• Posting updates on our website
• Sending email notifications
• Providing notice during course sessions

Continued use of our services after changes constitutes acceptance of the updated Terms.

11. Dispute Resolution

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the Victorian courts.

Dispute Process

Before initiating legal proceedings, we encourage you to:

1. Contact us directly to discuss the issue
2. Attempt to resolve the matter through good faith negotiations
3. Consider mediation if direct negotiation fails

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Information

For questions about these Terms or our services, please contact us: