Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, industry, professional interests
• Course Information: Course preferences, learning goals, experience level
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Records of our communications with you, including emails, phone calls, and support interactions

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website or source
• Device information (mobile, tablet, desktop)

2. How We Collect Information

Direct Collection

We collect information directly from you when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Enroll in our courses
• Contact us via email or phone
• Participate in surveys or feedback forms
• Attend our events or workshops

Automatic Collection

We automatically collect information through:

• Cookies and similar tracking technologies
• Web analytics tools
• Server logs

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Provide and deliver our public speaking courses and services
• Process course registrations and payments
• Communicate with you about your courses and progress
• Send course materials and resources
• Provide customer support and respond to inquiries

Marketing and Communication

• Send newsletters and educational content
• Notify you about new courses and services
• Invite you to events and workshops
• Conduct market research and surveys

Business Operations

• Improve our website and services
• Analyze website usage and user behavior
• Maintain security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Analytics and performance monitoring
• Customer relationship management

Legal Requirements

We may disclose your information if required by law or if we believe it is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent illegal activities
• Protect the safety of our users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Staff training on data protection
• Secure hosting and infrastructure

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on the type of information:

• Contact Information: 7 years after last contact
• Course Records: 7 years after course completion
• Payment Information: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe
• Website Analytics: 26 months

7. Your Rights

Under Australian privacy law, you have the following rights:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)

Marketing Communications

• Unsubscribe from marketing emails at any time
• Opt out of promotional communications
• Update your communication preferences

Complaints

If you have concerns about our privacy practices, you can:

• Contact us directly using the details below
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie settings through your browser preferences or our cookie consent tool.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Including a notice in our newsletter

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: